Glympse En Route 5.3.73

Glympse En Route is a cloud-based and mobile application designed to enhance communication and operational efficiency for service providers. It offers real-time location sharing and estimated time of arrival (ETA) updates, aiming to improve customer engagement by reducing uncertainty around delivery or appointment times.

The solution utilizes advanced temporary location sharing technology to deliver relevant information to customers regarding scheduled appointments or deliveries. The web-based management console simplifies task assignment between back-office personnel and field agents, facilitating streamlined coordination. Field agents benefit from an intuitive interface displaying their daily assignments, destination details, and customer information, enabling them to initiate tasks with a single tap. This action automatically shares the agent’s live location via Glympse with the customer, providing transparency throughout the engagement.

The Agent Connect feature enhances operational communication by enabling direct, two-way voice interactions between dispatchers and field staff. With just a click on the web platform, dispatchers can swiftly address issues or provide instructions, thereby improving responsiveness and resolution times.

Implementing Glympse En Route can contribute to a more positive customer experience by offering real-time visibility and effective communication before the scheduled appointment begins.

Note: Continuous GPS usage in the background may lead to increased battery consumption on mobile devices.